Back in the day Carbonite, for me was great; it backed up all of my data and worked flawlessly. But recently I’ve run into problems mainly support or lack of.

I’ve got a not inconsiderable 300Gb+ of data backed up online but a few weeks ago the client suddenly said I didn’t.

So I raised a support call and have been battling to get it fixed ever since. Initially I was told I had re-installed it on another computer erm, NO. Then they wanted to close the call already even though I was in dialogue with about 5 different support people.

Then I was told a web chat would sort it, guess what no joy send over some more log files. Then I found the software was filling up my hard drive, they didn’t seem to care.

So after sending 4 lots of log files, over 30 emails and a web chat the problem isn’t resolved. The client is now starting to backup all the flies from scratch which is annoying to say the least as I’ve already done it.

So in conclusion despite my other posts saying how good the service is, I’d say avoid it like the plague. You need a fire and forget solution not s hassle and stress service which is what I’ve got now.

So, I’ve moved to Crashplan it is much quicker to upload to it’s got more features and so far fingers crossed it’s still working just fine.

Update

So its all sorted and back working again, after a 7 week wait. Yes thats right it got sorted out in the end but it took an age to be resolved. No data was lost and I didn’t need to re-back everything up. And to help with silly wait I was refunded my entire subscription and then given a free year, I can’t ask for more than that.

I was told that they were looking for more people as they have expanded so fast they have more issues than they have support people, fair enough it happens a lot.

I still also use crashplan for local backups to an external HD that I keep out of the house so maybe I now have an even more resilient plan than before.