Tag Archives: failure

Will Jessops survive?

Firstly I hope they do because its good to have camera shops dotted around the country, but will they survive?

Lets face it most of the stores are very tired and poor by modern retail standards, compare it to the look of the updated Currys Digital stores and you can see a vast difference. Step into the store in the Trafford centre for instance and its dark and poorly lit like they don’t want to replace broken light bulbs.

The lack of strength in the pound is also hurting the premium SLR sales and especially lenses. A canon 70-200f4 IS last year was £700, now its barely below £1000. Thats a big difference thats delaying many potential purchases, certainly from me anyway.

They still insist on charging a small fortune for memory cards but even then they are often very poorly stocked, so when you are in a hurray you are stuck, not great. The ordering system isn’t that slick either, the person in the shop said call us if you want to check stock as he has lost count of the number of times a customer has reserved an item for it not to be in when they arrive.

Fingers crossed the economy starts to free up and Jessops have a good summer and Christmas period, if they don’t sort out their funding problems then we might lose another store from out high street. But if they do survive, put some money into a refresh program hey.

Excellent Dell XPS Warranty Service

sv_xps_fam_article_002Well as already reported a few days ago DELL XPS1330 – Nvida graphics card dies its now been fixed and the service was mighty impressive.

I called and reported the problem on Tuesday evening after a very helpful call to confirm diagnosis of the problem, they even organised the appointment at work so no need to take a day off. Dell called on Thursday morning as agreed to tell me the time of the appointment and an engineer arrived and fixed the laptop in the afternoon within 20 minutes.

When I got home I found that I had got no sound but had no time to try and fix it. But Dell called to check everything was OK today (Friday) and I mentioned the sound issue, ‘No problem I will call you at home later on and help fix the problem’, great service. They connected onto my in theory unsupported Windows 7 build no problem and fixed the issue that was a driver problem, which was strange as it worked before the re-build.

Anyway, either way the service was excellent at every step, if this is what you get from a Dell XPS machine I will be buying more. As the warranty was due to expire in a couple of weeks I’ve renewed it for another few years for £100, worth every penny.

Alamy goes from bad to worse.

artSo recently I posted about Alamy go slow and first rejection but things are now getting even worse. I removed the accidental pictures I included from my compact and only uploaded the pictures from my 40D a fairly good pro-sumer Canon SLR.

But yesterday I had the same set rejected this time apparently because an image was soft or had camera shake, now this was a picture that was take in broad daylight on the back of a boat that wasn’t even at sea off the cost of Cannes, with an 17-85 with IS turned on at ISO 100, it was crystal clear.

So I take it as a blip but this time I resubmit them in batches of 10. Now before anyone reading this says my photos are rubbish stop complaining I’ve already had 70 shots accepted and these were due to take it to 100+. But the issues are getting worse, this time I have had problems uploading the images, in fact ever batch had problems, failed communication, lost connection and even image deleted appearing. Now I’m on a ADSL2+ connection with 1.2meg upload and 16 down so my connection isn’t the bottle neck.

So I left it as it was with only a few images of each batch going up and today guess what more rejected images, two of the batches don’t even have a reason as to why they have been rejected. I have to say I’m not impressed, if I was a pro or semi pro and this happened I would be livid.

I’ve had a look at the Alamy forums and people are having the same problems, images rejected and the upload problems. Are they trying to force the non pro’s out now they have 14Millon+ images I wonder.

I’m going to give it another go at the weekend and I will report back, yours an unhappy user of Alamy.

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